Returns

For Promotional Purchases

Please note that Items purchased on promotion (if a promotional code was used for your purchase)are eligible for an exchange or store credit only

Christmas Returns

Items purchased before December 13th are guaranteed to arrive by Christmas for residence in Ontario. Residence outside of Ontario should purchase their items before the 9th of December (Standard Delivery) to ensure order arrival before Christmas. “Christmas Gifts: purchases made from 1st November may be returned by 8th January 2015 (14 days after Christmas Day) for a full refund.”

For any other Purchases

You may return your purchase (or part of it) for an exchange or refund within 21 days from ship date by posting the item(s) back to us at the address listed below. Please use the returns label supplied in your package, and include your dispatch note marked with the items being returned.

Please note that Items purchased on promotion (if a promotional code was used for your purchase)are eligible for an exchange or store credit only

Will it cost me to return an item?

The cost of sending clothing items for return or exchange of Sale items, is the responsibility of the customer. For further details and other options, see below.

We are not responsible for return postage costs other than for incorrect, mis-described or faulty items. Faulty items can be returned free of charge by contacting customer service as soon as item is received and must be returned before your 21 day grace period.

If a client makes alterations to the merchandise we are no longer able to examine the condition it was shipped in and therefore cannot reimburse or refund the merchandise.

If you return your entire order for a refund within 21 days from ship date (or notify us of your intention to return it by emailing orders@frenchconnectioncanada.com or phoning customer services), we will also refund any initial postage and packing charges.

How do I return an item?

When returning an item you should retain your register receipt and order invoice, as we will not be responsible for any items that fail to reach us. Items must be returned in a fully resalable condition, which means being unused and in the original packaging with tags attached and original receipt. French Connection reserves the right to refuse a refund or exchange on items deemed not to be resalable. We also do not allow refunds or exchanges on bathing suits due to hygienic reasons . Your statutory rights are not affected.

Please send all returns to: Nadia Sanita- Lio, E-Commerce Sales Rep,French Connection Canada Ltd., 230 North Queen Street, Toronto ON, M9C 4Y1 with all required documents.

Can I return items to store?

Purchases made via our website can be returned to Canadian stand-alone stores for an exchange or refund within 21 days from ship date. (Please note, we do not accept returns through the website for purchases made in store, such returns must be made to a store.)

Items must be returned in a fully resalable condition, which means being unused and in the original packaging. French Connection reserves the right to refuse a refund or exchange on items deemed not to be resalable. Your statutory rights are not affected.

Items cannot be returned to store if they were purchased from other websites selling French Connection product such as Selfridges, ASOS, House of Fraser etc.

For your web return to be processed in store, you must bring the following:

  • Item for refund or exchange with swing tags attached and in same condition as shipped
  • The Dispatch Note (enclosed in your delivery). Photocopies are not a valid proof of purchase.
  • The card number you used to pay for the items.

Rights

Please also note that French Connection reserves the right to refuse a refund or exchange on items deemed not to be resalable. We also do not allow refunds or exchanges on bathing suits due to hygienic reasons.

Please note that Items purchased on promotion (if a promotional code was used for your purchase) are eligible for an exchange or store credit only.

Please also note that pierced products such as earrings cannot be returned for reasons of health & hygiene.

Sale Returns

When returning an item you should retain proof of posting from your shipper as we will not be responsible for any items that fail to reach us.

Items must be returned in a fully resalable condition, which means being unused and in the original packaging. Items assembled in any way cannot be returned. French Connection reserves the right to refuse a refund or exchange on items deemed not to be resalable. Your statutory rights are not affected.

We are not responsible for return postage costs other than for incorrect, mis-described or faulty items. Faulty items can be returned free of charge by contacting customer service.

Alternatively purchases made via our website can now be returned to store for an exchange or refund. Returns will only be accepted providing that the items are returned in a fully resalable condition, which means being unused. Please ensure that you produce the associated dispatch note when returning the goods

During our sale period please allow 7 to 10 days for all returns to be processed once received in the warehouse.


Returns Department

You may return your purchase (or part of it) via UPS for an exchange or refund within 21 days of receiving it by posting the item(s) back to us at the address listed below.

Nadia Sanita - Lio E-Commerce Sales Rep
French Connection Canada Ltd.
230 North Queen Street
Toronto, ON
M9C 4Y1

Please use the returns label supplied in your package, and include your dispatch note marked with the items being returned.

Do you offer Price Adjustments?

You can apply for a price adjustment once per item bought at full price if the item is reduced to sale within 21 days of the processing date. To claim back the difference between the full price you paid and the sale price, please email us at:

Customer Service

Mark Pozarlik
E-Commerce Administrator
French Connection Canada Limited
mark@frenchconnectioncanada.com

Please note: The price adjustment offer is only provided on full price orders. We will not authorize price adjustments for purchases made on sale items

A onetime exchange is allowed for all online purchases. Once an item has been exchanged, it is considered FINAL SALE and is not eligible for refund or exchange. Please not that we are not responsible for return shipping on exchanges.