Returns

For Promotional Purchases

Please note that Items purchased on promotion (if a promotional code was used for your purchase)are eligible for an exchange or store credit only

For any other Purchases

You may return your purchase (or part of it) for an exchange or refund within 21 days from purchase date by posting the item(s) back to us at the address listed below. Please use the returns label supplied in your package, and include your dispatch note marked with the items being returned.

Please note that Items purchased on promotion (if a promotional code was used for your purchase)are eligible for an exchange or store credit only

Will it cost me to return an item?

The cost of sending clothing items for return or exchange of Sale items, is the responsibility of the customer. For further details and other options, see below.

We are not responsible for return postage costs other than for incorrect, mis-described or faulty items. Faulty items can be returned free of charge by contacting customer service before your 21 day grace period.

If you return your entire order for a refund within 21 working days from purchase date (or notify us of your intention to return it by emailing orders@frenchconnection.com or phoning customer services), we will also refund any initial postage and packing charges.

How do I return an item?

When returning an item you should retain your register receipt and order invoice, as we will not be responsible for any items that fail to reach us. Items must be returned in a fully resalable condition, which means being unused and in the original packaging with tags attached and original receipt. French Connection reserves the right to refuse a refund or exchange on items deemed not to be resalable. We also do not allow refunds or exchanges on bathing suits due to hygienic reasons . Your statutory rights are not affected.

Please send all returns to: Nadia Sanita- Lio, E-Commerce Sales Rep,French Connection Canada Ltd., 224 North Queen Street, Toronto ON, M9C 4Y1 with all required documents.

Can I return items to store?

Alternatively, purchases made via our website can be returned to Canadian stand-alone stores for an exchange or refund within 21 days from purchase date. (Please note, we do not accept returns through the website for purchases made in store, such returns must be made to a store.)

Items must be returned in a fully resalable condition, which means being unused and in the original packaging. French Connection reserves the right to refuse a refund or exchange on items deemed not to be resalable. Your statutory rights are not affected.

Items cannot be returned to store if they were purchased from other websites selling French Connection product such as Selfridges, ASOS, House of Fraser etc.

For your web return to be processed in store, you must bring the following:

  • Item for refund or exchange with swing tags attached and in same condition as shipped
  • The Dispatch Note (enclosed in your delivery). Photocopies are not a valid proof of purchase.
  • The card number you used to pay for the items.

What is the returns policy for sale items?

Please also note that French Connection reserves the right to refuse a refund or exchange on items deemed not to be resalable. We also do not allow refunds or exchanges on bathing suits due to hygienic reasons.

Please note that Items purchased on promotion (if a promotional code was used for your purchase) are eligible for an exchange or store credit only.

Please also note that pierced products such as earrings cannot be returned for reasons of health & hygiene.