Terms & Conditions

Terms of use

Please read carefully the following terms of use ("Terms") for the canada.frenchconnection.com website("Site").

1. About Us

The Site is provided by French Connection Canada Limited ("we/us"), whose registered address is 111 Peter Street, Toronto, Ontario, M5V2H1. French Connection Canada Limited is a company registered in the Province of New Brunswick under company number 505193.

2. Privacy Policy

Any personal data which you may provide us through the Site is subject to our Privacy Policy.

3. Use of the Site

You may access the Site solely for your own personal use. You must not use any content of the Site for any commercial or illegal purpose.

By submitting any material to us ('Material') you acknowledge that we may copy, modify, distribute or create a derivative work from the Material in any manner that we shall determine. You will indemnify us if any third party takes action against us in relation to the Material.

We reserve the right to charge you to access certain information on the Site. We will inform you where a charge will be incurred by you for accessing certain services or information.

You must not cause any nuisance, annoyance or inconvenience to us, our customers or our users of the Site.

You must not submit any Material which is defamatory, offensive, menacing or obscene to the Site or which in our Judgment may cause nuisance, annoyance, damage or offence, inconvenience to us or any other person or which is illegal. We may remove such material from the site at any time without notice to, or consent by, you.

We reserve the right to suspend the Site at any time for operational, regulatory, legal or other reasons. We may terminate your use of the Site with immediate effect if you breach any of these Terms.

4. Dealings with Third Parties

The Site may provide, or third parties may provide, links to other web sites or resources, and promotions of advertisers and merchants. As we have no control over such sites and third party resources, you acknowledge that we are not responsible for the availability of such external sites or third party resources, do not endorse and are not liable for any content, advertising, products, services or other materials on or available from such sites or third party resources. Any dealings by you with any third party on or through the Site shall be solely between you and that third party and we shall not be responsible for any loss or damage that may arise from any such dealings, nor shall we be deemed to be acting as an agent for you in any such dealings.

5. Intellectual Property Rights

The Site and its content are protected by intellectual property rights, including copyright and trade marks, as detailed in our Copyright and Trade Mark Notice. Except as expressly authorised by us or relevant third parties, you agree not to copy, download, adapt, alter, modify, rent, lease, loan, sell, distribute or create derivative works of any content of the Site, in whole or in part.

6. Disclaimers

Your use of the Site is at your sole risk. The Site is provided on an "as is" and "as available" basis and we do not guarantee that the Site will be suitable for your purposes or requirements. If your computer does not support relevant technology including encryption, you may not be able to use certain services or access certain information on the Site. The Site is accessed via the World Wide Web which is independent of us. Your use of the World Wide Web is solely at your own risk and subject to all applicable national and international laws and regulations. We shall have no responsibility for all information or service obtained by you on the World Wide Web. The content of the Site has been compiled from a variety of sources and is subject to change without notice. We use reasonable care in compiling and presenting the content of the Site, but we give no guarantee that the content is complete, accurate, error or virus free or up to date. So far as permitted by law, we disclaim all warranties, conditions and other terms of any kind, whether express or implied, whether in contract, tort (including liability for negligence) or otherwise, including, but not limited to any implied term of satisfactory quality, fitness for a particular purpose, and any standard of reasonable care and skill.

7. Limitation of Liability

So far as permitted by law, and except in respect of death or personal injury arising from negligence, we exclude any liability for loss or damage of any kind resulting from the use of the Site (including the reliance upon any information contained on it).

8. General Information

These Terms constitute the entire agreement between you and us. Any failure by us to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. These Terms and the relationship between you and us shall be governed by and construed in accordance with the laws of Ontario and those laws of Canada applicable therein and the courts of Ontario shall have non-exclusive jurisdiction over any dispute. We reserve the right to vary these Terms from time to time, such variations becoming effective immediately upon posting to the Site and by continuing to use it, you will be deemed to accept any such variations.


Standard Shipping and handling charges will automatically be deducted after adding merchandise to basket.

Offer may be modified or discontinued at anytime without notice.

*Note: Offer only valid when promotion is occurring. Specified promotion dates located on homepage.

10. Pricing and Promotions

Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our Site, we will, at our discretion, either contact you for instructions before dispatching the Product, or cancel your order and notify you of such cancellation.

11. Returns and Exchanges

We hope you have enjoyed your experience on our Site. If, however, a return or exchange is need, please send your unused items within 21 days of the date upon which we sent your purchase to you from our warehouse via UPS and upon which you were billed by us (the "Processing Date") to:

Nadia Sanita – Lio
E-Commerce Sales Re
French Connection Canada Ltd.
230 North Queen Street
Toronto, ON
M9C 4Y1

All items being exchanged or refunded MUST have their original tags attached and MUST be accompanied by an original receipt.

Customer must provide all information sent with their order if they wish to make a refund or exchange in store . The documentation required is the register receipt and online order invoice.

Unfortunately, we cannot refund or exchange used or customer damaged items (statutory rights not affected). We do not allow refunds or exchanges on bathing suits due to hygienic reasons.

For Promotional sales. Only store Credit or Exchange is available.

Please note that we are NOT responsible for return shipping. When goods are returned, please retain proof of shipping from your shipper.

During online promotions. Only one promotion code is applicable at one time and a 1 time exchange is available for the product(s). If you wish to ship back your promotional item we can only offer you a gift card for the purchased amount

We do not do refunds for items on promotion.

You can apply for a price adjustment once per item bought at full price if the item is reduced to sale price within 21 days of the Processing Date. To claim back the difference between the full price you paid and the sale price, please email us at:

Customer Service

E-Commerce Administrator
French Connection Canada Limited

The price adjustment offer is only provided on full price orders. We will not authorise price adjustments for purchases made on sale items.

Items that are purchased at or on promotion are considered to be FINAL SALE and are subject to exchange only policy. Please contact customer service (1[877]662.7922) if you have any questions regarding Final Sale items and promotions.

12. International Credit Cards

French Connection Canada Limited does not accept international credit cards for any purchase made on the Site.

13. Credit Card Processing

French Connection Canada Limited will not be bill customers for items purchased on the Site with a credit card until the day of shipment.

14. Copyright and trade mark notice

All information on this Site is © French Connection Canada Limited or, where applicable, independent content providers and third parties. All rights reserved.

French Connection, fcuk and any other French Connection name and/or mark on the Site are trademarks of French Connection Canada Limited and are licensed to us for use on the Site.

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