Returns

For Promotional Purchases

Please note that Items purchased on promotion (if a promotional code was used for your purchase)are eligible for an exchange or store credit only

Christmas Returns

Items purchased before December 13th are guaranteed to arrive by Christmas for residence in Ontario. Residence outside of Ontario should purchase their items before the 9th of December (Standard Delivery) to ensure order arrival before Christmas. “Christmas Gifts: purchases made from 1st November may be returned by 8th January 2015 (14 days after Christmas Day) for a full refund.”

For any other Purchases

You may return your purchase (or part of it) for an exchange or refund within 21 days from ship date by posting the item(s) back to us at the address listed below.

Please note that Items purchased on promotion (if a promotional code was used for your purchase)are eligible for an exchange or store credit only

Will it cost me to return an item?

The client is responsible for their own return shipping costs. For further details and other options, see below.

Faulty items can also be returned free of charge by contacting customer service as soon as item is received and must be returned before your 21 day grace period.

If a client makes alterations to the merchandise we are no longer able to examine the condition it was shipped in and therefore cannot reimburse or refund the merchandise.

If you wish to return your entire order or part it for a refund within 21 days from ship date you must notify us of your intention to return it by emailing e-commerce@frenchconnectioncanada.com or phoning customer services so that they may send you a return label, we will also refund any initial postage and packing charges.

What is considered Final Sale?

Items must be returned in a fully resalable condition, which means being unused and in the original packaging with tags attached and original receipt. French Connection reserves the right to refuse a refund or exchange on items deemed not to be resalable.

We do not allow refunds or exchanges on bathing suits, earings and mens underwear due to hygienic reasons. Your statutory rights are not affected.

Items purchased on promotion (if a promotional code was used for your purchase)are eligible for an exchange or store credit only

How do I return an item?

The client is responsible for their own return shipping costs.

When returning an item you should retain your register receipt and order invoice, as we will not be responsible for any items that fail to reach us. Items must be returned in a fully resalable condition, which means being unused and in the original packaging with tags attached and original receipt. French Connection reserves the right to refuse a refund or exchange on items deemed not to be resalable. We also do not allow refunds or exchanges on bathing suits due to hygienic reasons . Your statutory rights are not affected.

If you wish to return your entire order due or part it for a refund due to faulty merchandise please do so within 21 days from ship date you must notify us of your intention to return it by emailing e-commerce@frenchconnectioncanada.com or phoning customer services so that they may send you a return label, we will also refund any initial postage and packing charges.

Please send all returns to: Nadia Sanita- Lio, E-Commerce Sales Rep,French Connection Canada Ltd., 230 North Queen Street, Toronto ON, M9C 4Y1 with all required documents.

Can I return items to store?

Purchases made via our website can be returned to Canadian stand-alone stores for an exchange or refund within 21 days from ship date. (Please note, we do not accept returns through the website for purchases made in store, such returns must be made to a store.)

Items must be returned in a fully resalable condition, which means being unused and in the original packaging. French Connection reserves the right to refuse a refund or exchange on items deemed not to be resalable. Your statutory rights are not affected.

Items cannot be returned to store if they were purchased from other websites selling French Connection product such as Selfridges, ASOS, House of Fraser etc.

For your web return to be processed in store, you must bring the following:

  • Item for refund or exchange with swing tags attached and in same condition as shipped
  • The Dispatch Note (enclosed in your delivery). Photocopies are not a valid proof of purchase.
  • The card number you used to pay for the items.

Rights

Please also note that French Connection reserves the right to refuse a refund or exchange on items deemed not to be resalable. We also do not allow refunds or exchanges on bathing suits due to hygienic reasons.

Please note that Items purchased on promotion (if a promotional code was used for your purchase) are eligible for an exchange or store credit only.

Please also note that pierced products such as earrings cannot be returned for reasons of health & hygiene.

Sale Returns

When returning an item you should retain proof of posting from your shipper as we will not be responsible for any items that fail to reach us.

Items must be returned in a fully resalable condition, which means being unused and in the original packaging. Items assembled in any way cannot be returned. French Connection reserves the right to refuse a refund or exchange on items deemed not to be resalable. Your statutory rights are not affected.

Alternatively purchases made via our website can now be returned to store for an exchange or refund. Returns will only be accepted providing that the items are returned in a fully resalable condition, which means being unused. Please ensure that you produce the associated dispatch note when returning the goods

During our sale period please allow 7 to 10 days for all returns to be processed once received in the warehouse.


Returns Department

You may return your purchase (or part of it) via UPS for an exchange or refund within 21 days of receiving it by posting the item(s) back to us at the address listed below.

Nadia Sanita - Lio E-Commerce Sales Rep
French Connection Canada Ltd.
230 North Queen Street
Toronto, ON
M9C 4Y1

Do you offer Price Adjustments?

You can apply for a price adjustment once per item bought at full price if the item is reduced to sale within 21 days of the processing date. To claim back the difference between the full price you paid and the sale price, please email us at:

Customer Service

Mark Pozarlik
E-Commerce Administrator
French Connection Canada Limited
mark@frenchconnectioncanada.com

Please note: The price adjustment offer is only provided on full price orders. We will not authorize price adjustments for purchases made on sale items

A onetime exchange is allowed for all online purchases. Once an item has been exchanged, it is considered FINAL SALE and is not eligible for refund or exchange. Please not that we are not responsible for return shipping on exchanges.